About Clúid Housing
Clúid Housing (Clúid) is an award-winning, independent, not-for-profit organisation, leading the way in delivering secure, high-quality, affordable homes. Our vision is a society where everyone has a great place to live. We aim to achieve this vision by providing quality housing and services, to enable residents to create homes and thriving communities.
To date Clúid has provided over 10,000 homes to over 28,000 people in housing need all over Ireland. Together, we are also working to achieve our ambitious target of providing more than 1,000 new homes every year – contributing to the government’s Housing for All targets.
With a range of skills and experiences, our team of over 200 multi-disciplinary professionals come together to achieve our mission. These include:
- Housing Services (Housing Officers, Specialist and Age-friendly Housing)
- Trades People
- Business Development (Property)
- Property Surveyors
- Customer Contact Centre Operatives
- Administrators
- People Managers
- Corporate Services (Finance, Legal, Communications, Policy, IT)
- Many More.
Our Latest Vacancies
Join Our Team at Clúid Housing: Where Your Work Makes a Difference
Why Choose Clúid Housing?
At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you’ll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: Healthcare (VHI), Enjoy 25 days of holiday (+3 additional days over Christmas and Good Friday), long service leave, as well as access to an Employee Assistance Programme, Pension, etc.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.
About Us
Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We’re looking for talented individuals passionate about making a tangible impact in people’s lives and eager to contribute to social change.
- Position: Clann Resident Housing Officer
- Reporting to: Clann Resident Housing Manager
- Location: Cork (Hybrid)
- Contract type: Permanent
- Salary: €45,830 – €63,017
Role Overview
To provide an age friendly, high quality and resident-focused service in tenancy and estate management, continually working to improve services and meet resident needs. Always protecting residents independence and their wishes to live independently within the community for as long as they are able and wish to do so.
Key Responsibilities
- Voids and Lettings
- Tenancy Management
- Property Management
- Resident Participation
- Collaborative Working
Letting/Allocations
- Work with the Lettings Team and Clúid Works to ensure the effective and prompt turnaround of void properties, minimising void times and associated costs.
- Ensure that homes in your region are managed efficiently and let appropriately in line with Clúid and Local Authority policies.
- Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.
Tenancy Management
- Offer a daily well-being call/visit to residents that desire it.
- Develop and maintain effective relationships with the local housing authorities and other agencies which can help residents remain living independently
- Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies.
- Safeguard residents by promoting their welfare and protect them from abuse, harm and neglect.
- Address non-arrears related breaches of tenancy such as anti-social behaviour and damage to property and represent Clúid Housing at RTB and court hearings.
Property Management
- Manage the social alarm monitoring service on the scheme(s)
- Carry out regular communal area inspections and checks including fire safety, door entry, intercom, CCTV and external lighting, to ensure the schemes are kept in a safe and clean condition at all times
- Liaise with Property Services Department regarding scheme responsive, cyclical and planned maintenance requirements.
- Work with Owner Management Companies and Managing agents, including sitting as a board member on Owner Management Companies where required.
Resident Participation
- Work with residents to maximise resident engagement and establishment of structures that underpin community development and integration.
- Develop relationships with neighbouring groups and external service providers with whom relationships with will be of benefit to Clann residents, to ensure that Clann Housing schemes assimilate into the wider community
- Develop scheme action plans and support the development of communities that are Great Places to Live.
- Actively seek out and recognise the resident voice as an authority on our services
Collaborative Working
- Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
- Participate in the appraisal of new project developments, contribute to local and national improvement initiatives, and contribute to the formulation and review of Housing Services Policies and Procedures.
- Undertaken any other duties as required that are consistent with your role.
Complaints and Resident Voice
- Actively seek out and recognise the Resident Voice as an authority on our services
- Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.
- Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.
Corporate Responsibilities
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
Essential Skills & Qualifications:
- 2 years’ experience of working in a customer focused environment
- Previous experience of working with vulnerable groups
- Experience of working with a wide range of people who are: elderly, low income households, marginalised, homeless
- Team player
- Proven ability to take ownership of customer issues
- Complaint handling
- Exceeding customers’ expectations
- A strong eye for attention to detail
- Strong IT skills – Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
- Driving licence and use of car
- Professional housing qualification, e.g. ICSH, CIH, IAVI or willingness to work towards
- Social Care / Community Development Qualification, e.g. Diploma, FETAC
Join Us
At Clúid Housing, you’re more than just an employee; you’re part of a mission to create lasting social change. If you’re ready to contribute to our vision of thriving communities, apply by 10am on Wednesday February 26th 2025, and let’s make a difference together.
Position: Clann Resident Housing Officer
Location: Cork
Salary: €45,830 - €63,017
Join Our Team at Clúid Housing: Where Your Work Makes a Difference
Why Choose Clúid Housing?
At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you’ll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: Healthcare (VHI), Enjoy 25 days of holiday (+3 additional days over Christmas and Good Friday), as well as access to an Employee Assistance Programme, 10% Pension, etc.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.
About Us
Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We’re looking for talented individuals passionate about making a tangible impact in people’s lives and eager to contribute to social change.
- Position: Procurement Administrator
- Reporting to: Head of Procurement
- Location: 159-161 Upper Sheriff Street, Dublin 1 (Hybrid)
- Contract type: Permanent
- Salary: €32,584 – €44,803
Role Overview
The Procurement Administrator will support the Procurement Team and will also work closely with other departments to ensure Clúid’s procurement is efficient, transparent and support’s the organization’s growth and sustainability goals. You will ensure Clúid’s Procurement Policies and Procedures are operated in a smooth and timely fashion for end users.
Key Responsibilities
- Collate and assess new supplier documentation, to include forms, insurance certificates, safety statements, bank details, tax certificates
- Maintain a computer filing system for existing supplier information and ensure timely updating of such
- Support the Procurement Manager to manage e-tenders documentation including upload new requests for Clúid activity on e-tenders and prepare files for tender assessments
- Purchase order system administration and support
- Keep the Supplier / Procurement portal up to date, including processing new supplier forms, reporting and ensure the system is maintained
- Assist internal customers on procurement queries
- Maintaining a central supplier contract database
- Organising and attending regular supplier review meetings with other Clúid staff, logging actions and outcomes of the same.
- Assist Head of Procurement with monthly reporting
- Adopt an approach of continuous learning and personal development
- To positively promote the Association in all activities
- Any other duties which are consistent with your role
Corporate Responsibilities
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
Essential Skills & Qualifications:
- Administration
- Excellent IT Skills including Excel and an aptitude for Technology including web interfaces
- Customer Service
- Data Management
- Accuracy and detail orientation
- Ability to prioritise work and manage multiple tasks
- Willing to work towards relevant procurement qualification
Join Us
At Clúid Housing, you’re more than just an employee; you’re part of a mission to create lasting social change. If you’re ready to contribute to our vision of thriving communities, apply by 10am 26th February 2025, and let’s make a difference together.
Position: Procurement Administrator
Location: Dublin
Contract:
- Full Time
- Permanent
Salary: €32,584 - €44,803
Join Our Team at Clúid Housing: Where Your Work Makes a Difference
Why Choose Clúid Housing?
At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you’ll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: VHI, 25 days of holiday +3 additional days over Christmas and Good Friday, as well as access to an Employee Assistance Programme, 10% Pension, etc.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.
About Us
Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We’re looking for talented individuals passionate about making a tangible impact in people’s lives and eager to contribute to social change.
- Position: Trainee Resident Housing Officer
- Reporting to: Housing Officer
- Location: Dublin and surrounding counties
- Contract type: 2 Year Fixed Term
- Salary: €28,090 – €38,623
- Hours: 35 hours per week
- Travel: The post requires a valid driving licence and the use of a car
Role Overview
The successful applicant will be employed by Clúid Housing for a period of two years and be required during the two years to attend a course of study which will enable them to obtain a PSRA license.
Working as part of the Housing Services team within in the wider Operations Team, the successful candidates will assist in the provision of a high quality housing management service to tenants on our housing schemes. A strong commitment to the Trainee programme and a desire to pursue a career in Housing is essential.
Applicants could be post-graduates from a number of academic routes. In such cases, the successful candidates may need to only complete a number of top up modules, funded by Clúid, to obtain the required number of ECTS to acquire a PSRA Licence. If an applicant does not have sufficient academic experience, they will need to complete a two-year distance learning course during their placement, funded by Clúid, in order to obtain the required number of ECTS to acquire a PSRA Licence.
Additional certification courses will also underpin the students learning.
Key Responsibilities
- Participate in the Trainee Placement Program
- Rents
- Repairs
- Lettings & Allocations
- Estate Management
- Tenancy Management
- Community Development / Resident Participation
Corporate Responsibilities
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
Essential Skills & Qualifications:
- Currently in full time employment in a related role in industry
- Full Clean Driving licence and use of car
- IT/ Digital proficiency to intermediate level
- 2 years’ experience of working in a customer focused environment
- Level 5 qualification (e.g. leaving certificate). For candidates without level 5 qualifications, a process of Recognition of Prior Learning (RPL) can be undertaken to assess the candidates’ suitability to the course OR Recent graduate of a relevant course, willing to complete top up modules to acquire a PSRA License
Desirable Skills & Qualifications:
- Primary degree/education in Social Science or relevant discipline
- Experience of working in a property orientated environment
- Experience of working with a wide range of people who are, vulnerable, homeless, or elderly
Join Us
At Clúid Housing, you’re more than just an employee; you’re part of a mission to create lasting social change. If you’re ready to contribute to our vision of thriving communities, apply by 25th February @ 10am, and let’s make a difference together.
Position: Trainee Housing Officer
Location: Dublin & Surrounding Counties
Contract:
- Fixed Term
- Full Time
Salary: €28,090 - €38,623
Resident Housing Officer
Join Our Team at Clúid Housing: Make a Difference
Why Choose Clúid Housing?
- Supportive Work Environment: Be part of an innovative, collaborative team.
- Competitive Salary: Aligned with your skills and impact.
- Flexible Working: Options to support work-life balance.
- Career Development: Access to training and growth opportunities.
- Great Benefits: VHI, 10% pension, 25 days holiday (+3 extra at Christmas + Good Friday), Employee Assistance Programme, and more.
- Inclusive Culture: Diversity valued, Silver Award from Investors in Diversity, active employee resource groups.
About Us
Clúid Housing provides quality, affordable homes in Ireland, creating communities where people thrive. We seek passionate individuals eager to make a difference.
Role Overview
- Position: Resident Housing Officer
- Reports to: Resident Housing Manager
- Location: Waterford (covering Waterford & Kilkenny)
- Contract: Permanent
- Salary: €45,830 – €63,017
The Operations Department
Delivering essential services including allocations, rent collection, tenancy management, estate services, and community development.
Key Responsibilities
Voids & Lettings
- Ensure quick turnaround of vacant properties, minimising costs.
- Let homes efficiently in line with Clúid & Local Authority policies.
- Advise prospective residents on housing options and responsibilities.
Tenancy Management
- Refer residents for support, care, and adaptations.
- Safeguard residents from harm, abuse, and neglect.
- Address tenancy breaches (e.g., anti-social behaviour, property damage) and represent Clúid at RTB and court hearings.
Resident & Community Engagement
- Foster safe, clean, and inclusive communities.
- Encourage resident engagement and community integration.
- Build relationships with local groups and service providers.
Property Management
- Conduct estate inspections, liaise with Repairs & Property teams.
- Work with Owner Management Companies and managing agents.
Collaborative Working
- Partner with colleagues to drive service excellence.
- Support new developments and contribute to housing policies.
- Undertake duties as required within the role.
Complaints & Resident Voice
- Prioritise resident feedback to enhance services.
- Resolve complaints in line with Clúid’s policies.
- Implement improvements from complaint reviews.
Person Specification
Knowledge & Skills
- Understanding of housing law & tenancy agreements.
- Willingness to learn and adapt.
- Strong IT skills (Excel, CRM, Management Information Systems).
- Excellent organisation, time management, and problem-solving skills.
- Strong communication, influencing, and negotiation abilities.
Experience & Qualifications
- Degree-level qualification (or equivalent).
- Professional qualification (ICSH/CIH/IAVI) desirable.
- Full clean driving licence.
- Property Services Regulatory Authority Licence preferred.
- Customer-focused experience.
- Minimum two years in a business or policy environment.
- Experience in housing/property-related roles.
- Proven ability to manage tasks/projects and write reports.
- Strong attention to detail, ability to identify trends.
- Team-oriented mindset.
Join Us
Be part of a mission-driven team shaping strong communities. Apply by 23rd February 2025.
Position: Resident Housing Officer
Location: Waterford
Contract:
- Full Time
- Permanent
Salary: €45,830 - €63,017
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Our Vision
Clúid’s vision is a society where everyone has a great place to live.
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Our Mission
Clúid aims to achieve its vision by providing quality housing and services to enable people to create homes and thriving communities.
our values
Clúid’s mission is to make having a secure place to live and call home in Ireland a real possibility for the majority, not just the minority. Building integrated and inclusive communities that reflect all strands of society.
This kind of social change needs lots of dedicated, talented people caring about what they do and how they do it. That’s you! And everyone who works in Clúid.
Our vision of a society where everyone has a great place to live, directs everything we do in Clúid, it points the way.
Our four values form the cornerstones of our culture in Clúid.
These values are expressed in many ways
Providing quality homes – our Design Guide sets the industry standard and ensures that we are providing homes that people will want to live in for many years to come.
Life At Clúid
Hear from some of our colleagues about what it's like to work in Clúid.
What’s your favourite thing about Clúid?
The people are great. We’ve a great team in New Business, and we work with a lot of other departments and there’s a lot of great people working here.
David Murphy, New Business Manager, New Business
What’s your favourite thing about Clúid?
The people throughout the organisation. I’m very lucky to be part of a great team and office in Cork.
Frances O’Brien, Housing Officer, Housing Services
What’s your favourite thing about Clúid?
The one thing that has stood out for me is the people that work here, and the friendliness and the great attitude they have. That can make a big difference to your working day, depending on the type of day you’re having!.
I think that that’s the secret to Clúid’s success, the people working there.
Siobhán Cassidy, Solicitor, Legal Department
Our People
Our people are our most important asset. Clúid believes in the importance of employing, developing, motivating and engaging staff to deliver an excellent service. We aim to do this by ensuring staff have a supportive environment and all the resources necessary to do their job well.
People Vision
Clúid’s vision is an organisation where everyone has a ‘great place to work’ and in doing so, enables people to reach their full potential both individually and collectively.
People Mission
Clúid’s mission is to build our capacity and capability through the delivery of Talent Management, Employee Engagement, Reward & Recognition and Learning & Development strategies via a values-led approach that will create a diverse and high performing workforce which will deliver both their own objectives and that of Clúids.
Our Culture Statement
Here at Clúid, people feel empowered to make a difference and are trusted to take risks and feel supported to admit mistakes. We understand that it is in rising to such challenges that we can learn and continually improve. Our strength is in the wide range of skills we each bring to Clúid, and we celebrate that diversity and innovation. We listen to, collaborate with, and care about each other.
Our Benefits Package
Our employees benefit from a great working environment, great learning opportunities, a supportive management team and an extensive benefits package:
Competitive Remuneration
VHI Health Insurance
Excellent & Continuous Training
Development Opportunities
Flexible Working Arrangements
Topped up Maternity and Paternity Leave
Pension Scheme
Access to an Employee Assistance Programme
Excellent Employee Benefits
Annual leave
As well as 25 days of annual leave, Clúid colleagues benefit from four days of office closure, three days at Christmas and one day for Good Friday.
Great place to work hours
Clúid recognises the need to balance work and non-work life. Great Place to Work Hours (GPTW) offers flexibility for staff that have met their weekly responsibilities in the office. By only taking half an hour for lunch throughout the week, colleagues on a rotational basis can start the weekend early by finishing at 2pm on Friday
Support to pursue learning opportunities
Clúid provides funding and time off to undertaking further study, ranging from short courses, to professional and third level qualifications.