Contact

Our Customer Service Vision

Clúid is here to provide quality housing and the best possible services to all our residents. Basic services such as repairs and lettings are our ‘bread and butter’

Clúid’s Customer Service Vision is that residents are able to say:

That I have a comfortable home and Clúid help me if I have a problem
I am treated fairly & equitably
I have choice
I am dealt with quickly & correctly

GET IN TOUCH

Our dedicated Contact Centre team can be reached on 01 707 2088
from 9am to 5pm Monday to Friday. To request a repair, please fill out the ‘Order a Repair’ form below. Please note, calls from withheld numbers will not be connected.

If you want to contact us then please disable text-mode on the assistive toolbar and then reload the page.

If you want to see the google map then please disable text-mode on the assistive toolbar and then reload the page.

Where are we located?

Clúid Housing is located in 159-161 Sheriff Street Upper, North Wall, easily accessible from Dublin city centre by public transport, by foot or by car.

Postal address:

159-161 Sheriff Street Upper,
North Wall, Dublin, D01 R8N0,
Ireland

Getting Here

ORDER A REPAIR

Maintenance and repairs

From time to time we need to make repairs to damage in our home. If there is something in your home that needs repairing, please check here to see who is responsible for the repair. If you have an issue with mould in your home, please click here to download our guide to managing mould and condensation.

What Clúid Fix

What you Fix

Mould and condensation

Managing Mould and Condensation

Clúid understands that keeping your property mould free can be challenging, but in order to manage the issue it requires your participation. This leaflet outlines how to manage mould and how to prevent it in the future. Following these four easy steps regularly, will make your property mould free and help to manage the problem.

STEP 1 - Moisture Creates Mould

Condensation happens when moist air meets a cold surface. Mould is happening in your property because of steam from daily showers. When the steam rises and hits your colder walls or ceilings, it condensates which ends in mould growth in your bathrooms.
STEP 2 - Remove any mould that is currently in the bathroom

Apply diluted bleach solution to the wall or use a recognised mould spray such as HG Mould Remover available in hardware shops.
STEP 3 - Stop mould from returning
- Use the extractor fan in your bathroom when the shower is in use and for at least 30 minutes or one hour after use. If the fan turns off automatically, turn it on again. Keep the bathroom door closed during this time.
- After one hour, open the bathroom door, open two windows in the property and leave the internal doors between the windows and the bathroom open. Do this for as long as possible.
- The radiator in your bathroom should be used to dry the air each day. If not used, the air in the bathroom will retain moisture, leading to condensation.
- Try not to dry towels/clothes on the radiator in the bathroom, this ads additional moisture to the bathroom air which leads to condensation.
STEP 4 - Report Mould that Continues to Return
- After following the previous steps, it is very important that you keep an eye on the situation. If mould continues to return, try to identify if the steps above were followed properly.
- Note the date if any mould shows up again and take a picture. Keep following the steps described above for a full month and take another picture of the mould.
- Send both pictures and dates into Clúid’s Contact Centre at cluid@cluid.ie. This will let Clúid know how fast the mould is coming back and how quickly it is growing.

Give us a call

If the issue that needs repairing is Clúid’s responsibility, order a repair by calling our dedicated repairs team on 01 707 2088 and selecting option 1 for repair. One of our customer service advisors will then be able to take your details and offer an appointment to have the repair carried out.

Fill out the form below

Alternatively, you can request a repair by completing the form below and we will be in touch.

If you want to request a repair then please disable text-mode on the assistive toolbar and then reload the page.

Clúid has a dedicated Communications Team.
To contact the Press Office please visit the media centre.

Visit the media centre

Leave a Compliment or Complaint

Whether you’ve got a compliment or a complaint, we welcome all feedback as it helps us to analyse and improve our services for all residents. Click here to download a copy of Clúid’s complaints procedure.

If you want to send us a compliment or complaint then please disable text-mode above and then reload the page.