Contact Centre Advisor

Role Overview: As a Contact Centre Advisor you will support the housing and maintenance teams in our regional offices by offering a high quality “one stop shop” housing, maintenance, rent management and advice service to residents and to any callers.

35% of calls from Clúid residents relate to repair requests – one of the key objectives of this role is to respond to these requests following Clúid policies and procedures whilst at all times ensuring you provide excellent customer service.

You will aim to resolve all customer queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

You will meet key performance indicators and targets set for all Contact Centre Advisors.

As the first point of contact you will seek to identify opportunities for improving procedures and systems by making recommendations to the Contact Centre Manager.

You will have a strong commitment to safeguarding the reputation of the Clúid, always presenting the Association in a positive fashion. You will continuously strive to deliver the highest quality customer service.