You Said We Did

You Said We Did
Clúid runs an extensive survey programme to get regular feedback from you, the residents, on what we are doing well and what we could improve on. Thank you to all residents who have participated in the survey activities. We appreciate your feedback and strive to continuously improve our services.

Here are some results from the most recent survey in Summer 2023 and some of the actions we have taken over the last year. Of course, it is just a selection of all the feedback and the outcomes.

Explore Youth Housing
The Policy Team has set up an internal working group to investigate youth housing through research and external consultations.

The Tenancy Agreement should be in more languages
The Quality in Our Diversity Team have engaged with a company to translate the Tenancy Agreement into six languages – Polish, Lithuanian, Latvian, Somali, Romanian and Arabic.

We would like an information source detailing supports available for residents 
Tenancy Sustainment worked with Communications to design and build a micro-site on cluid.ie and clannhousing.ie that allows residents to see partner organisations that can provide guidance and support in a range of areas, including financial, wellbeing, social services, mental health etc.

We would like to get involved in Policy 
Our Policy team has created a Resident Policy Voice. This will include the same structure that staff receive and will build understanding of various policy areas, beginning with the History of Social Housing in Ireland. The first session took place in September.

Listen to residents in difficult circumstances and work to resolve tenancy issues 
We have a Tenancy Officer working with some of the most complex and difficult cases of rent arrears and antisocial behaviour as part of a pilot to provide an improved service in this area.

There is a lack of consistency across Housing Officers
We’re looking to better communicate our ‘service offering’ to all staff to ensure there is a more consistent approach.  NRAG have also completed a piece of work on “The role of the Housing Officer”.

We prefer to receive communications via email
We’ve revised our newsletters to be digital-first. The majority of residents will now receive the newsletter via email rather than post.